Rocket Division Software

Hi,

We have been using your burner without a problem for a while now, but today we purchased a new acer laptop with windows 7 64bit. Our software only operates in 32bit and have been burning on other windows 7 machines without a problem. However all the windows 7 machines we have been burning on have been upgraded or reformatted from vista to 7. The drive is functioning properly, I tested the burn in another program to be sure. I'm using version 10.5.0.1 of starburnx. Please let me know as soon as you have any idea on whats going on.

Thanks!

Hi, We have narrowed it down to being something in Windows 7 Acer aspire 5532. By factory defaults, I receive that message, we reformatted and installed windows 7 that was purchased off the shelf and received the same message. Finally we reformatted again and installed vista, then it worked as everything should. Has anyone else experienced the same issue? We are using the audioburner and databurner. Someone please reply if you have an idea, it is urgent.

Thank you!

Hi I just tried it on another brand new acer laptop model 5517, windows 7 64 bit operating system, burner: Optiarc DVD RW AD-7585H ATA Device (Driver Version 6.1.7600). I received the same error (in both audio burner and data burner), so I downloaded the starburn sdk directly from your website to make sure it wasn't just my software. I ran the Starburn SDK installation (http://www.rocketdivision.com/downloads/starburn.exe) and near the end of the installation I received the following compatability error:

Program Compatibility Assistant
This program is blocked due to compatibility issues
Program: SCSI Pass Through Direct
Publisher: Duplex Secure Ltd.
Location C:\Program Files (x86)\Rocket Division.... SPDTinst-v156-x64.exe


I ran the sample starburn x vb.net audio burner program using the default settings (default device, speed, and auto without test burn checked). I added 8 .wav files, then pressed burn and I received the same device is not ready message that I have posted previously. This is an extremely Urgent issue that needs to be addressed. We have over 70,000 computers that are about to use our software over the next year. Thanks!

Go to duplexsecure.com and download the most recent SPTD layer (I think 1.62 and up). You don't need any assistance from RDS staff for this issue.

Thank you.

Nothing for yet. Please keep us updated did it fix your issue (I hope) or not. Thanks!

Hi Anton,

Nope that did not fix the issue. I was not able to find out until now because it was only occurring on a couple computers of which the person was unavailable to access. The person is still having the drive is not ready to burn problem. I uninstalled our software installed that,etc several times in many different ways but all of which gave the same results. Please keep me updated.. it is ridiculously urgent.

Thank you!
Ben

"No logs" means "no help". Find a way to fetch us StarBurn logs from failing machie. As I have no clue for now what's going on: is it StarBurn issue, your app issue, SPTD layer issue, hardware incompatibiliy issue etc. There's no need to uninstall/install the software and perform any other activities you think will help. Just provide us StarBurn logs.